Returns

Annamis Returns & Refunds Policy

At Annamis, we aim to make your shopping experience smooth and satisfying. We understand that sometimes things might not work out. Hence, we offer a straightforward Returns & Refunds Policy.

Cancellation Rights:

You can cancel your order within 30 days without specifying a reason.

The cancellation period expires 30 days after the day you received the goods or a third party (other than the carrier) acquires physical possession of the goods.

To exercise your right of cancellation, notify us with a clear statement by email at refunds@annamis.com.

Refunds:

Refunds will be processed within 30 days of receiving the returned items.

We'll refund you through the same payment method used for the purchase, without incurring any fees.

Conditions for Returns:

• To be eligible for a return, please ensure:

• The goods were bought in the last 30 days.

• The items are in their original packaging.

• Non-returnable items include:

• Goods made to your specifications or clearly personalized.

• Items which deteriorate quickly, or have a passed expiry date.

Products not suitable for return due to health protection, hygiene reasons, or that were unsealed after delivery.

Goods which become inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet these conditions.

Returning Goods:

Return shipping is at your expense and risk. Goods should be sent back to us at the address in Hanoi, Vietnam, provided separately unless a different arrangement is made.

We recommend using an insured and trackable mail service as we're not liable for goods lost or damaged in transit.

Contact Us:

For any questions about our Returns and Refunds Policy, please email us at refunds@annamis.com.